I have been a client of your firm for many years. Over those years you have replaced our air-conditioner unit and air-handler. Your firm has also done repair and general maintenance for us. You have always been there for us and in EVERY case we have been pleased with the work performed by your employees.
On Thursday 19 January Lee Miller was at our house and performed a general maintenance check, changed the filters, etc. After he completed the work he signed us up for another annual contract. He also spoke to us about the benefits of vent cleaning (Which we had wanted to do but had not gotten around to). Lee contacted your service manager or your GM and offered us the most enticing offer. We agreed and today your crew consisting of Kevin and David arrived and after a brief consultation they went to work. Aside from the cleaning of the vents they also installed a UV filter and an updated thermostat. I was really amazed at the equipment they brought to do the job. I had no idea how involved the process was. It confirmed what Lee told us about the cheap guys who advertise a low price for low or no real benefit.
I must say I was most impressed with the thoroughness and professionalism that they displayed. They were meticulous in what they did and when they completed the job they cleaned ALL the floors. They left our home in better condition than it was when they arrived!
Kevin really took the time to educate us on the correct use of the thermostat and the UV filter. I can't begin to tell you what a great job Lee, Kevin and David r did. You should be very proud to have employees of this quality. I can assure you that you have a customer for life. Thanks again for such a pleasant experience and our best wishes for success in the future for your fine firm.
Kenneth J. Greenfield
To whom it may concern Nick and John were very prompt, they are fine young men. All seems to be fine and the job was done to perfection!
John came out to our home after hours and did an excellent job. He was very attentive and helpful. Anytime we need any Heating or Air Conditioning work done we will request John at CoolQuest to come out. Keep up the great work John!
Silvia and Carlos
To whom it may concern Nick and John who came out to my home were very polite and courteous. They were also very helpful, thank you CoolQuest
Dave and Kevin came out to my home they were on time and were very professional. They cleared out all the ducts and air unit, both men were very informative and explained everything they were doing, they cleaned up like they weren't even here! I always recommend CoolQuest to everyone.
I just wanted to take this opportunity to express my appreciation for the exceptional and professional service provided by both your technician Albert and your receptionist Kim. Both went out of their way to be of help to me as I dealt with ongoing frustrations with a defective Goodman AC unit. They were sympathetic, patient, professional, prompt and just a joy to work with. They renewed my confidence in Cool Quest, with whom I have had do my AC care for 10 years. I hope that in one way or another they can be recognized for their skills and caring. In particular, I regret and feel ashamed that I vented my frustration during a call to Kim, which was unfair to her, yet she handled the situation so amazingly well. I just wish to express my considerable appreciation to both. Kindest regards, John Conley.
I am so impressed with CoolQuest especially Robert the service technician, I have an older unit and I am not in a position to buy one now even though I know I should. Robert came to my home after other companies have been out and told me I had to get a new unit. Not Robert he fixed the unit he gave me options and told me I should b good for a while. Thanks Robert and CoolQuest you really do care about your customers just as you state 100% satisfied I am.
I am so impressed with the tech CoolQuest sent to my home Albert was no nice and I felt 100% comfortable with CoolQuest, they were wonderful, Albert was so nice and gave me choices. Charlie and John worked all day until they were done! Albert let me know you also serviced electrical and appliances, I am happy about that because I am new to Florida and wanted to find companies I feel safe with. I believe I have! I will call again if need any types of repairs.
CoolQuest replaced my AC unit Kevin and Josh were the technicians, they got me scheduled early on a Saturday Morning; they were here on time ready to go! They really went above and beyond getting this job done. I am very happy with the work and I am enjoying this cool air! Sincerely, Dan
Lee came to our home at 10:30PM to repair our AC. He came ahead of the time we were originally promised, and he had our AC up and running in no time. Very Good Service. We'll certainly use your company again.